In these unprecedented and uncertain times, we at Mediaspec would like to reassure all our customers that we will maintain our services as best as humanly possible. This is NOT at the expense of the care and welfare of our team and their families. We are carefully monitoring the fast-moving government guidelines, and have in place protocols in relation to health and safety. Although site visits have ceased for the time being, we continue to provide remote support to our customers.
The shipping of goods will also continue via DPD, who has plans in place to deal with the escalating Coronavirus situation in the UK. DPD Local drivers can still make the delivery and will use the Deliver to Neighbour option available to them to capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident. These processes allow us to accurately capture and record all deliveries as we would normally do and to provide you with full track and trace reporting. If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.
We acknowledge that many of you must work from home, and as such, we are here to advise on workflows that might aid this change in your working practices. Options available include free 90-day Pro Tools, Sibelius and Media Composer licenses for existing users. Feel free to call one of our team on 01355 272500 to discuss how we can help.
I would like to personally thank you for your understanding and your support. If you have any questions or require any clarification, please do not hesitate to contact any of the Mediaspec team or myself.
Please stay safe. Our best wishes extend to you, your colleagues and your families.
Eric Joseph
Managing Director
