Terms & Conditions

Yes, you have arrived at the small print, a boring yet necessary inclusion of this website. However, it is advised that you read the following information carefully, as use of this website (the contents of which apply to the domain: www.mediaspec.co.uk) indicates acceptance of our terms and conditions. This notice is issued by MS North Limited (“Mediaspec”).

If you can’t stand the pain of the small print, we have also produced an FAQ section that may provide answers to many of your burning questions.


  1. Who are Mediaspec?
  2. Placing an order with us
  3. Security
  4. Delivery
  5. Goods
  6. Consumer Protection
  7. Links
  8. And Finally…


Mediaspec is the trading name of MS North Limited. We are registered in the UK, Company No.226089.

Our registered office is located at: Sinclair Wood & Company, Gordon Chambers, 90 Mitchell Street, Glasgow G1 3NH, United Kingdom. We can be contacted as follows:

Telephone: 01355 272500
Fax: 01355 272202
Email info@mediaspec.co.uk


We accept payment by Visa Credit, Visa Debit, Visa Electron, Mastercard, Maestro, JCB Credit, Paypal, Bankers Transfer/Draft, Postal or Money Orders, Cash or Personal Cheque (Please allow up to 10 days for personal and business cheques to clear – Express clearing is available for a small charge.)

Please telephone 01355 272500 for further details.

Mediaspec reserve the right to deliver only to the cardholder’s billing address. Your credit/debit card will be charged by Mediaspec at the time of order in order to secure the goods. No property or title of the goods shall pass from Mediaspec to the customer until payment has been received in full.

We may refuse to accept an order if:-

Prices on this site are in Pounds Sterling and include all applicable taxes at current rates.  They do not include any shipping charges.

Prices are reviewed regularly and though we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. In the event that we are unable to contact you we will cancel the order and you will not be charged or will receive a full refund.

If we are unable to supply a product, we will inform you of this as soon as possible.


For orders placed through the site, the standard delivery charge within the UK mainland will be £10.00 inc. VAT. The appropriate amount for delivery will be calculated into your price on placing items into your basket. Mediaspec only accepts orders placed from within the UK and delivered to UK registered addresses.

Most orders will be dispatched within 2-7 days of receipt.

Delivery times for orders will vary according to availability of products. Mediaspec use UPS couriers to collect our packages from our depot, and if required, customers can obtain a UPS tracking number to allow the tracking of parcel. To request this complimentary service please email tracking@mediaspec.co.uk, including the subject line ”tracking” and remember to quote your order number.

On the day of delivery, UPS will arrive with your order. It is important that someone is available to accept delivery of the parcel and have to remind you that, if it is delivered to a business address, it is your responsibility to ensure that any reception staff are authorised to accept delivery on your behalf.

We would urge you inspect the parcel on delivery to ensure that it has not been damaged in transit and refer you to the terms and conditions of using UPS. By placing an order with us you do accept these conditions of carriage.

It is worthwhile inspecting the items for damage before you sign for delivery. Please note that damaged or missing items must be reported within 24 hours. Unfortunately, courier companies insist that collections cannot be made from their depot.

Delivery is during normal working hours, Monday – Friday, and normally by 2-day courier. (Some parts of Scotland and Ireland may take longer). Please allow up 7 working days for delivery.

If you are not in when the courier attempts to deliver they will put a card through your door with a contact telephone number on so that you can re-arrange delivery.

Orders that are returned to us due to an incomplete or incorrect address provided by the customer will not be returned to the customer and will only be re-sent at the customer’s expense. Additionally, orders that are abandoned by the customer, for whatever reason, will not be returned to the customer and will only be re-sent at the customer’s expense.

The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.


We cannot warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with manufacturers or ourselves before ordering.

All goods are supplied with a 12 month manufacturers’ warranty unless specified otherwise.

Cancellations and Returns

If you wish to cancel your order please notify us in writing by letter, fax or by email. A telephone call is not sufficient unless agreed by you and Mediaspec .

If you have notified us that you wish to cancel the contract prior to Mediaspec shipping the goods you will be refunded in full

If you cancel your order after the goods have shipped you should return the goods to us within a reasonable time period (usually 28 days) and take reasonable care in doing so. The cost of returning the goods to us shall be borne by you unless you have notified us that the goods are faulty and the fault is verified by us. If you fail to return the goods to us, you must make them available for collection upon notification from us that we intend to collect the goods. If you do not return the goods or do not pay the costs of delivery to us, we shall be entitled to deduct the cost of recovering the goods from the amount of the refund.

On cancellation of the order we will credit your account, where applicable,  with a full refund of the money paid to us, including the cost of delivery of the goods to you no later than 7 days after receipt of the returned goods where applicable.

Goods should be returned in the original packaging as received complete and in the condition it left Mediaspec.

You must ensure that products in your possession and during the cancellation period are kept in the condition in which they were supplied by Mediaspec. If goods are damaged or your use of the goods has gone beyond your right to reasonably inspect and assess the goods, Mediaspec reserves the right to seek recompense.

The rights to return goods to us will not apply in the following cases: -

We reserve the right to charge a restocking fee of up to 20% on goods that prove to be non-defective.

If a fault should occur with your product outside the cancellation period and within the 12 month manufacturers’ warranty period, you can take the faulty product to an authorised service centre or contact Mediaspec Our returns department can send your faulty product/s to the manufacturer or authorised service centre on your behalf. If the product is found to be faulty we will repair it free of charge and return the product/s to you.

Consumer Protection

In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale.

Any claims for damage and non-functionality must be made within 10 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of goods Act 1979.

We reserve the right to charge a restocking fee of up to 20% on goods that prove to be non-defective. Opened software will be accepted for credit if the software is proving to be faulty under manufacturers terms.

You are responsible for ensuring safe delivery of the returned item.

Unless precluded by law, we and any of our, officers, directors, employees, shareholders or agents of any of them will not be liable for any  losses or damage that you suffer under the contract which were an unforeseeable consequence of breach of the contract. We cannot be held responsible for indirect losses which were not contemplated at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.

Any use of material on this website is at your own risk

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

We try to ensure that this website is available 24 hours a day but we occasionally have to close it to perform necessary maintenance. We apologise for any inconvenience this may cause but cannot be held liable for any losses incurred by you due to the site being unavailable.


Mediaspec is in no way responsible for the content of any websites that may be linked to or from www.mediaspec.co.uk, or any bulletin board / forum, whether associated or unassociated with Mediaspec. These links are provided for the user’s convenience only and the user accesses them at their own risk. Any other website accessed from this website is independent from Mediaspec, and we have no control over the content of these other websites. In addition, a link to any other Web site does not imply that we endorse or accept any responsibility for the content or use of such other websites.

And finally…

Mediaspec may revise these terms and conditions at any time by updating this posting. Users are therefore advised to check these terms and conditions periodically. Entering this website constitutes your acceptance of these terms and conditions, including recent changes, whether or not you chose to review these changes.

These terms and conditions do not affect your statutory rights.

All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.

Your e-mail address will not be sold or passed to any other company, and you will only receive Mediaspec’s regular HTML newsletter if you register through the appropriate mechanism within our website.